Testimonial

John Donne Primary School, Deputy Headteacher

"I really appreciated that the course took under an hour, that your discussion style and elaborations are so accessible, and that I could print out the resources" - Cat Shuttleworth

Feel ready for any conversation

Please note that this course will no longer be accessible from 30/08/23

  • 1

    Welcome and what is a challenging conversation?

  • 2

    The Key Ingredients

    • The Key ingredients introduction

    • The Key Ingredients presentation
  • 3

    Remaining Resourceful

    • Remaining Resourceful presentation

    • How confident are you to remain resourceful?
  • 4

    Sticking to the POINT

    • Stick to the POINT presentation
  • 5

    Responding Purposefully

    • Responding purposefully introduction

    • Responding purposefully presentation

    • Concluding remarks
  • 6

    Review Assessment

    • Review and reinforce

    • Practice Quiz

    • Official assessment